Getting Help
How to reach the Doculent support team and what to include so we can help you quickly.
Getting Help
Can't find the answer in these docs? No worries — our team is here to help.
Before You Reach Out
A quick checklist that solves most issues:
- Check Common Issues — your question might already be answered
- Try a retry — if a submission failed, hit the Retry button before reaching out
- Check your settings — many issues come down to a configuration detail in channel or delivery settings
Contacting Support
Live Chat
The fastest way to get help. Click the chat icon in the bottom-right corner of the Doculent dashboard to start a conversation with our support team.
Available: Monday to Friday, 9am–6pm EST
Send us an email at [email protected] and we'll get back to you within one business day.
What to Include
The more context you give us, the faster we can help. When reaching out, try to include:
| Information | Why we need it |
|---|---|
| Your workspace name | So we can find your account |
| The submission ID (if applicable) | The specific document you're having trouble with — you can find this on the submission detail page |
| What you expected to happen | Helps us understand the gap between expected and actual behavior |
| What actually happened | Include any error messages you saw |
| Screenshots | A picture is worth a thousand words, especially for UI issues |
| Steps to reproduce | If you can reproduce the issue, walk us through the steps |
The submission ID is the most helpful thing you can include. It lets us pull up the exact document, see its processing history, and diagnose the issue directly.
Feature Requests
Have an idea for something you'd like Doculent to do? We love hearing from users. Send feature requests to [email protected] or mention it in the live chat.
We read every piece of feedback and it directly influences our roadmap.